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Frequently Asked Questions

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How does the Brainphoria program work?

The Brainphoria program is designed to provide tailored supplement support to individuals based on their specific health needs and goals. Here’s an overview of how the program works:

  1. Initial Screening Stage:

    • Assessment: Individuals begin by completing an online assessment to provide detailed information about their goals, biology, health, and background.
    • Evaluation: The information collected helps determine if a supplements program will benefit the individual and identifies the most suitable approach.
  2. Consultation:

    • Health Professional Review: Following the initial screening, you may choose a plan that contains a consultation with a naturopath. During this session, the naturopath reviews the individual's situation in detail and customises a supplement program tailored to their needs.
  3. Customised Supplement Formulation:

    • Compounding: The customised supplement program is sent to a compounding laboratory for formulation. The supplements are then prepared for the first month's supply.
  4. Subscription Packages:

    • Brainphoria offers subscription packages to cater to different needs. Each package includes the monthly supply of customised supplements and additional support services.
  5. Ongoing Support and Optimisation:

    • Monthly Online Check-ins: Subscribers receive ongoing digital support, including monthly online check-ins to review progress and optimise supplement formulations as needed to improve results.
    • Adaptation: The supplement formulations can be adjusted based on the feedback and evolving needs of the individual to ensure optimal outcomes.
  6. Delivery:

    • Shipping: The supplements are compounded in a pharmacy and shipped Australia-wide to ensure convenience and accessibility for subscribers.

Overall, the Brainphoria program is designed to provide a personalised, convenient, and effective supplement solution to support individuals in achieving their health and wellness goals.

Are Brainphoria supplements safe for children?

Brainphoria supplements can be tailored to meet the unique needs of children. Our health professionals take special care to ensure that our formulations are safe and appropriate for younger users.

What supplements will be included in my formula

The specific supplements included in your Brainphoria formula will be tailored to your unique health needs and goals. Here’s an overview the types of supplements for you:

Vitamins and Minerals: Essential nutrients that support overall health and address any deficiencies.

Herbal Extracts: Natural ingredients known for their therapeutic benefits, tailored to your specific health concerns.

Amino Acids: Building blocks of proteins that support muscle health, metabolism, and overall vitality.

Probiotics: Beneficial bacteria that promote gut health and support the immune system.

Antioxidants: Compounds that help protect your cells from damage caused by free radicals.

Can I use Brainphoria supplements if I am taking medication?

It is likely that you would be able to use the Brainphoria subscription even if you have complex medical needs and are taking medication. However, we recommend using the Practitioner Supported Program, which includes consultations with a naturopath. This ensures that the interactions between your medication and supplements are carefully monitored and managed for your safety and optimal health outcomes.

Is there a money-back guarantee?

The 30-day money-back guarantee applies exclusively to the first order of Brainphoria's supplement programs. If you are not satisfied with your supplement program for any reason, you can cancel it within the first 30 days of receiving your initial order, and we will refund the total amount of your first order.

To claim your 30-day money-back guarantee, please contact our Customer Support Team through our website, and we will process your refund promptly.

Important Details:

  • The offer applies only to your first order.
  • The refund request must be made within 30 days of delivery of your supplements.
  • This offer can only be claimed once per customer.
Are there any long-term commitments?

No, there are no long-term commitments. You can cancel your subscription at any time

How can I contact customer support?

You can reach our customer support team through our Contact Us page, by email at hello@brainphoria.com, or by calling our helpline at +61 (03) 4713 9270

 

What are the subscription tiers available?

We offer two subscription tiers:

  1. Custom Daily Formula Program - $2.30 Per Day

    • Monthly supply of premium supplements shipped directly to your door.
    • Custom formulation aligned with your primary health goal (30-day supply).
    • Verified for interactions with medications.
    • Convenient monthly delivery across Australia.
    • Cancel anytime.
  2. Practitioner Supported Program - $3.30 Per Day

    • Uniquely tailored supplement program designed by our naturopath and formulated by our compounding pharmacy.
    • One-on-one initial consultation with a naturopath every 3 months.
    • 30-day supply of personalized, tailored supplements.
    • Monthly online check-ins to optimize the supplement formula.
    • Convenient monthly delivery across Australia.
    • 30-day money-back guarantee.
    • Cancel anytime.

 

Where are the supplements formulated?

Our supplements are formulated at a certified compounding laboratory to ensure the highest quality and efficacy.  The compounding laboratory is based in Glen Iris Melbourne, Australia

How are the supplements shipped?

Supplements are shipped monthly directly to your door. Shipping details and tracking information will be provided once your order has been dispatched.  We use Australia Post as our shipping company.

 

Who are the naturopaths and what are their qualifications?

Our naturopaths are qualified health professional with extensive experience in natural medicine and personalised healthcare. They hold relevant degrees and certifications in naturopathy and are committed to helping you achieve your health goals through natural and evidence-based approaches. The naturopaths stays updated with the latest research and developments in the field to provide the best possible care.

Where is Brainphoria located

Brainphoria operates primarily online, providing services and consultations through our website and digital platforms. While we do  have a physical storefront at 163A Bourke Road, Glen Iris, Victoria 3146 Australia we do not offer in person consultations. This allows us to efficiently serve our customers across various regions with the convenience of home delivery and virtual support. 

Who can benefit from Brainphoria's programs?

Our programs are designed for individuals seeking tailored support for various health needs, including ADHD, menopause, sleep issues, and overall well-being. We cater to those who want a personalised approach to their supplement regimen.

What if I have questions or need support?

If you have any questions or need support, you can contact our customer service team through our website or email us at hello @brainphoria.com.au or call +61 (03) 4713 9270

How are the supplements formulated?

Our supplements are formulated based on your primary health goals and verified for interactions with any medications you may be taking. The formulations are done by our compounding pharmacy to ensure the highest quality and efficacy.

 

How do I sign up for a Brainphoria subscription?

You can sign up for a Brainphoria subscription by visiting our website and selecting the pricing plan that best suits your needs.

 

What if I experience any issues while taking Brainphoria supplements with my medication?

If you experience any adverse effects or have concerns about interactions between your medication and Brainphoria supplements, please stop taking the supplements immediately and consult with your healthcare provider. Additionally, you can contact our customer service team for further assistance.

How can I cancel my Brainphoria subscription if I change my mind?

f you decide that Brainphoria isn't right for you, you can easily cancel your subscription by following these steps:

  1. Online Cancellation:

    • Click on the link provided in your Brainphoria emails to access your subscription settings.
    • Log in using your account credentials.
    • Navigate to the 'Subscription Settings' section.
    • Find and click on the 'Cancel Subscription' button.
    • Follow the prompts to confirm your cancellation.
    • You will receive an email confirmation of your cancellation. Please retain this email for your records.
  2. Email Cancellation:

    • If you prefer, you can also cancel your subscription by sending an email to hello@brainphoria.com.au.
    • In your email, please include your full name, subscription ID, and the reason for cancellation.
    • Our customer support team will process your cancellation and confirm via email.