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Privacy Policy

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Privacy Statement for Brainphoria Pty Limited

Effective Date: 17th May 2024

  1. Introduction Brainphoria Pty Limited ("Brainphoria," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and disclose information through our digital health platform and services related to weight management and medically backed treatments ("Services").
  2. Information Collection We collect information about you in various ways when you use our Services. This includes:
  • Personal Information you provide us directly, such as your name, email address, telephone number, date of birth, and health-related information when you register or communicate with us.
  • Health Information necessary for the personalised weight management plans and treatments.
  • Usage and Device Information collected automatically when you use our Services, such as IP addresses, browser types, and interactions with our Services.
  1. Use of Information We use your information to:
  • Provide, maintain, and improve our Services;
  • Communicate with you about your account and provide customer support;
  • Conduct research and analysis to understand our users and enhance our Services;
  • Comply with legal obligations and enforce our terms and conditions.
  1. Disclosure of Information We may share your information with:
  • Health care professionals and pharmacies involved in providing you with treatment and support;
  • Service providers and partners who assist us in service delivery and business operations;
  • Law enforcement, regulators, or other parties for legal reasons, including meeting national security or law enforcement requirements.
  1. Data Security We implement reasonable security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
  2. International Transfers Information we collect may be stored and processed in any country where we engage service providers. By using our Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country.
  3. Your Rights You have the right to access, correct, or delete your personal information maintained by us. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us at: - 

Brainphoria Pty Limited : 1402 Malvern Road, Glen Iris, Victoria 3146 Australia : Email: hello@brianphoria.com.au.

  1. Changes to This Privacy Statement We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page with a new effective date.
  2. Contact Us If you have any questions about this Privacy Statement or our data practices, please contact us at:

Brainphoria Pty Limited : 1402 Malvern Road, Glen Iris, Victoria 3146 Australia : Email: hello@brianphoria.com.au

  1. How to Lodge a Complaint:
  1. Contact Us Directly: Please contact us at [insert contact details] to discuss your concerns. We encourage you to provide as much detail as possible to help us address your issue effectively.
  2. Written Complaints: If you prefer to submit your complaint in writing, you can email us at hello@brainphoria.com.au or send a letter to 1402 Malvern Road, Glen Iris, Victoria 3146 Australia.

Our Complaint Handling Process:

  1. Acknowledgment: We will acknowledge receipt of your complaint within 5 business days.
  2. Investigation: Your complaint will be investigated by our team. We may contact you for additional information if necessary.
  3. Resolution: We aim to resolve all complaints within 30 business days. If the matter is complex or requires more time, we will keep you informed of our progress and expected resolution date.
  4. Outcome: You will be informed of the outcome of your complaint in writing. If your complaint is upheld, we will take appropriate corrective action to rectify the issue.

External Review: If you are not satisfied with our response to your complaint, you may seek an external review by contacting the Office of the Australian Information Commissioner (OAIC).

  • Office of the Australian Information Commissioner (OAIC)
    • Website: www.oaic.gov.au
    • Phone: 1300 363 992
    • Email: enquiries@oaic.gov.au
    • Postal Address: GPO Box 5218, Sydney NSW 2001

We value your feedback and view complaints as an opportunity to improve our services. Your concerns will be treated with the utmost importance and confidentiality.